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Carers Allowance Supplement

The Scottish government have announced that carers will start receiving the first top up Carers Allowance payment from Thurs 13th Sept. Any carers who were receiving Carers Allowance on 16th April will receive the full top up of £221.

Issued on behalf of Cabinet Secretary for Social Security and Older People, Shirley-Anne Somerville

Dear Colleague

As part of our work to develop a Scottish social security system based on dignity, fairness and respect I am delighted to let you know that eligible carers in Scotland will receive the first payments of the new Carer’s Allowance Supplement from Thursday 13 September.

In recognition of the important contribution carers make these payments will mean that people in Scotland, who were in receipt of Carer’s Allowance from the DWP on the qualifying date of Monday 16 April will receive a supplementary payment of £221. This payment will be issued automatically to eligible carers. There is no need for a form to be completed.

As this is the first payments Social Security Scotland will make we want to make sure these payments are paid safely and securely to people. For that reason we will issue payments over a phased period. The vast majority of payments will be made by the end of September, with more complex cases completed by Thursday 15 October. Payment will be made using the same method that people get their Carer’s Allowance from the DWP.

In advance of payments being issued, carers will receive a letter explaining the payment to them and a leaflet to introduce Social Security Scotland as the new Scottish Government agency that will deliver these payments. We expect people to start receiving their letters from the week beginning 10 September.

The letter will contain details of where people will be able to find information online ( and a Freephone telephone number should they wish to speak with someone about this payment.

We are keen to ensure that you and your colleagues are fully informed on Carer’s Allowance Supplement. To help with this I have attached the following links to three clips of film introducing Social Security Scotland, the policy intent behind Carer’s Allowance Supplement and details on the way in which this benefit will be delivered:

Introduction to Social Security Scotland

About Carer’s Allowance Supplement

Questions Arising

It also reiterates the information provided above on payment dates and eligibility information.

We have also attached our Guide to Carer’s Allowance Supplement for those working with carers leaflet as a PDF for publication online or dissemination electronically. If you would like a hard copy stock of these leaflets, please email [email protected] who will arrange to have these professionally printed and posted out to you.

Additionally, a toolkit is in development for your use and will be issued to you on Thursday 6 September. This will contain a copy of the letter and leaflet that people will receive and a range of communication materials including social media content, posters, draft article for you to tailor and share through your communication channels.

This toolkit will also contain links to versions of the client facing leaflet in alternative languages, large print and easy read to allow you to print and hand out to the carers that you engage with as required.

To make sure as many people as possible who support carers are aware of Carer’s Allowance Supplement I would appreciate if you could forward these details onto your wider networks and anyone who may have an interest.

I would also like to take this opportunity to thank the many carer support and advice organisations who have input to the notification letter for carers, and the development of the toolkit.

If you require any additional information please contact [email protected].

A copy of the recent news release on Carer’s Allowance Supplement can also be found at

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