Help Available Locally
The independent advocacy service helps enable people to gain access to information, explore and understand their options, and make their views and wishes known.
Tel: 01595 743929
Website: Advocacy website
Alzheimer Scotland offer a range of support and activities for people with dementia, their partners, families and friends to help maintain abilities, social activities, relationships and community connections.
Tel: 01595 720323
British Red Cross
To borrow a wheelchair please contact Nicola Stove on 01595 695490
For more information please see the website
Citizens Advice Bureau
The Shetland Islands Citizens Advice Bureau can provide information to carers in Shetland. The service is free, independent, impartial and confidential. CAB offer advice on many issues that you may encounter as a carer, including legal matters, employment, housing, benefit entitlement and debt.
They can run a check to see if you are claiming all the benefits you and the person you care for are entlitled to, support you if your benefit is being reviewed or stopped and help with representation at social security appeal tribunals; give advice on housing issues, fees for accessing respite or residential care, and avise what to do if you need to arrange Power of Attorney, a Guardianship Order, Intervention Order or the Access to Funds Scheme.
They also offer a regular programme of outreach: see outreach in rural health centres
Clan in the Community, Shetland
CLAN provides local cancer support services for anyone living with cancer, for their family members, carers and close friends. They have a Listening, Support and Counselling Service and also a Social & Wellbeing Service. Their website has full details, click here to view
CLAN Support Facilitator
Tel: 01595 697275
Ability Shetland offers recreational and social activities and clubs for people with disabilities.
Adult Services (Clubs / Activities for disabled adults)
Children’s Services (Clubs / Activities for disabled children / young adults)
Contact: Stephanie Bain
Tel: on 01595 743922
Website: Ability Shetland
The Health Improvement Team is part of NHS Shetland. We work to improve the health and well-being of the Shetland population by developing new ways to tackle health issues. We work with individuals, families, communities, businesses, voluntary organisations and Government (local and national) to tackle these issues and make Shetland a healthier place to live and work. Read more
The Independent Living Centre
The Independent Living Centre (ILC) is a purpose built facility that provides a unique showroom environment for members of the public to view and try a wide range of disability products. It also houses the Community Equipment Store and offices for health and care staff.
Other services based at the Independent Living Centre include:
- Community Occupational Therapy (OT)
- Speech and Language Therapy
- Support at Home (Central Area)
Their leaflet can be viewed at http://www.shetland.gov.uk/community_care/documents/ILCleafletDec2013.pdf
Tel: 01595 744319
Mind Your Head
This service is for people that is for supporting / caring for someone who is experiencing a change in their mental wellbeing. This is a short term service of around 6-8 weeks and is open to anyone 18 years and over.
For more information about their programme and services then see their website
Occupational Therapy Service
They help people of any age witha range of disabilities to live independently in their own homes. They will carry out assessments on anyone who is having difficulty in managing daily activities, personal care or carrying out household tasks due to a disability. they are based at the Independent Living Centre and can also help with telecare equipment.
They are also able to help
Tel: 01595 744319 email: firstname.lastname@example.org
Royal Voluntary Service
The Royal Voluntary Service provides a range of services to older people within the community, including transport (e.g. to doctor/hospital appointments, collecting pension, shopping), companionship, and social and lunch clubs.
Tel: 01595 743914 or email Shetlandhub@royalvoluntaryservuice.org.uk
Self Directed Support
Adult social care delivery has changed in Shetland. The guiding principle is to ensure that everyone in Shetland is able to live and participate in a safe, vibrant and healthy community. SIC want people to achieve this by having as much choice and control about how their social care and support is provided. The term self-directed support (SDS) is used because it emphasises that you are in control. To find out more about SDS and how it works in Shetland follow the link
Here is the leaflet
Here are some examples of how Self-Directed Support can work.
Craig's SDS Story - Option 2 - Dignity and Choice A Video of Craig's story is also available here
Edith's SDS Story - Option 3 - Outcomes
Kevin's SDS Story - Option 3 - Dignity and Choice
Maggie's SDS Story - Option 2 - Collabaration
Shetland Befriending Scheme
The Shetland Befriending Scheme offers a one to one support service to young people and young adults aged between 7 and 18 and to adults aged 16+ years of age.
There is a whole range of reasons why individuals may want to be part of the scheme but all can benefit from taking part in lots of different and exciting activities in their local community. The members of staff and volunteers at the scheme support individuals who can benefit from some additional input.
Opening hours: 9.00am – 5.00pm, Monday to Friday
Address: Market House, 14 Market Street, Lerwick, ZE1 0JP
Tel: 01595 743907
Fax: 01595 696787
Website: Shetland Befriending Website
Shetland Care Attendant Scheme (formerly Crossroads)
Shetland Care Attendant Scheme (SCAS) is an independent charitable organisation offering help to carers in Shetland by providing respite from caring. Every scheme provides practical support where and when it is most needed - usually in the home. Crossroads also runs a scheme offering visits to older people who live on their own and are considered to be at risk. So for example, a trained Care Attendant can sit with the person that you care for, enabling you, the carer, to have some quality time to call your own.
Tel: 01595 743932
Shetland Carer Support Groups
Come and talk about your caring issues and share your knowledge, experiences and feelings with other carers.
For further information please contact Karen Hannay, Support Worker at Voluntary Action Shetland on 01595 743923, or continue reading below to find out about more schemes and support that is available.
Tel: Karen Hannay on 01595 743923 Email: email@example.com
Shetland's Community Health and Care Partnership
Community Care Services are available to people with:
Dementia, physical disabilities, mental health problems, sensory impairments, learning difficulties, HIV/AIDS, elders, children with disabilities or a disabling illness, people who are terminally ill.
Services available to carers from Shetland's Community Health and Care Partnership include:
Assessments of carers’ needs, support and advice for individuals, carers & families, information and advice, respite care (short breaks), day care, home care, training (stress management, benefits advice, etc), aids and adaptations, specialist support for young carers, health visitor services, pharmacy service.
Tel: Shetland Community Health Care Partnership on 01595 743066
Emergency Tel: Emergency help 01595 695611 is available outside office hours (evenings, weekends and holidays)
Website: Community Health and Social Care
Shetland Islands Council - Children's Services
The local authority has a duty to provide a range and level of services appropriate to children's needs. According to the Children (Scotland) Act 1995, a child in need may be someone who is unlikely to achieve or maintain, or to have the opportunity of achieving or maintaining, a reasonable standard of health or development unless the local authority provides services.
It may be that parents or carers are unable to promote the child or young person's welfare for a variety of reasons, for example they may be affected by ill health or substance/alchohol misuse.
Children and young people affected by disabilities or who have additional support needs or social, emotional and behavioural needs can also be a child or young person in need.
An assessment of need, involving gathering sufficient information about a child's health, welfare and development, and about the child's circumstances within his/her family and community, will be undertaken to enable an informed decision to be made about what services, if any, should be offered.
Provision of need under these circumstances will be co-ordinated and monitored through the GIRFEC procedures.
You can find more information from their website
Shetland Islands Council - Adult Services
Shetland Islands Council support people who have needs or risks that affect their health, well being or restrict their participation in community life. This may be due to a disability, illness or other factor.
Support comes in many forms and means different things to different people. Historically, the Council has provided community support with buildings that have specific functions, such as residential care, respite and day services.
Social care services are evolving. In Shetland, our With You For You, single assessment process, is led by you, and helps SIC to identify how they can best support you to maintain and develop your ability to be in control of your day-to-day life.
The With You For You process involves continual listening, learning and focusing on what is important to someone, now and in the future, then acting on this with their family, friends and anyone else the person wants to involve. As a result people will be assisted to work out what they want; they will agree the support they require.
Community Support services are based on the ethos of person centred solutions that make sense to you, increase independence and reduce intrusion into private lives. Their ambition and aim is to find flexible solutions to individual need and to support you to find sustainable and safe ways to maintain your health, well being and community participation.
For more information contact the website
Shetland Community Connections
Shetland Community Connections, offer support, advice and signposting to any person living in Shetland with additional needs. We work with people of all ages, children, families, carers, adults and older people.
We offer support and advice in setting up direct payment packages, giving information, helping people through becoming an employer, working with Personal Assistants, and support to purchase services. We also help local people understand their options in terms of Self Directed Support and Personal Budget.
Telephone: 01595 745091
Click here to access their Facebook page